Billing and
Payment Processing
We offer flexible options to
bill your customers by sending coupon books, mailing labels or monthly
statements. We accept a variety of payment methods, including checks,
electronic funds transfer (EFT), phone pays, Western Union and credit cards
for your customers’ convenience.
Online
Reporting
Access online reports or timely
access to analyzed data about your financial portfolio. We deploy the most
advanced billing technology to provide you accurate, private and convenient
access to review your entire portfolio.
Secure Account
Management
Your customer's payments, are
mailed directly to a post office box, and the mail is opened, sorted and
applied to the customer’s account daily, and deposited to a segregated
account. Reconciliation is performed daily by an independent department. This
process ensures a very limited chance for error, added safety, quicker
deposits, and greater accuracy.
Uncompromising
Excellence in Customer Service
Our underwriters knowledgeable
loan servicing staff provides clients with superior customer service and
accuracy. Our state of the art loan servicing technology permits our
representatives to view all of your customers’ personal and loan information
on-screen. This includes contact information, loan details, account history,
and notes, as well as legal requirements pertaining to collections issues.
Consider us an extension of your business.
Unequaled
Flexibility
We can offer facilitation of
revolving credit, installment loans, rule of 78 loans, leases, non-interest
bearing notes, commercial accounts, memberships, dues, or any type of payment
system you desire.
Collections
Experienced
Management
Our team members have proven
experience in the management and collection of consumer loans.
Proven
Collection Staff
Our underwriters provide
maximum recovery for our clients would lead to long successful relationships.
The skill of the collection staff is unparalleled in collecting money from
your debtors. Our professional collectors will provide quality-minded service
in full compliance with the Fair Debt Collection Practices Act (FDCPA) and
state laws and regulations.
Innovative
Technology
Use of cutting edge technology
to provide our collectors with the most advanced tools in search, skip-trace
and account management technologies. This gives us the edge to outperform our
competition.
Advanced
Collection Techniques
Our collectors take a fresh and
modern approach to collecting accounts. Most customers who are delinquent with
your account are delinquent with their other accounts as well. Delinquent
customers are much more sophisticated today. Instead of harassing your
customer in an antagonistic fashion, we befriend the debtor and educate them
so that they will choose to pay us first when they do get some money. Our
innovative approach has drastically improved recovery and proven superior in
technique.
Flexible
Programs
We offer
stronger collection procedures for delinquencies greater than 90 to 120 days
in a department managed separately from the "early" collections area. Once a
debt is more than 90 to 120 days delinquent, a more focused and intensive set
of collections efforts is needed. Our customized collection program is
designed to meet the needs of our clients and achieves the best results.
Diversified Resources offers solutions in consumer finance through creating consumer contracts